Latest version (May 6, 2025)
introduction
The VELORA store, Veloraline.com, represented by VELORA in the Kingdom of Saudi Arabia, always strives to maintain the privacy of your personal data and we comply with the provisions of data protection laws and the right to privacy regarding the protection of your personal data. We have formulated this policy, the "Privacy Policy," to explain to you what data is collected about you and the purposes for which this data is used. Therefore, please read this policy carefully.
The term “data” refers to all data relating to users of the VELORA store, including their name, address, contact information, and any other data relating to the buyer’s orders or data that would identify the user, as well as other data relating to the user’s activities through the store and data related to the devices used in the process of entering the store.
(1) Account data
· We collect the data provided by the user to register their store account, which includes their email address and any other identifying information provided by the user.
· All data provided by the user is at their own risk, and they are committed to the accuracy of the data they provide to us.
(2) Purchase orders
When placing an order through the store, the buyer provides us with some data, which includes:
Log in to the store or register a new account with the store.
Buyer details.
Shipping address.
• Method of payment or settlement.
· Shopping cart (product image, name, type, quantity, price, total).
Order notes "if any".
(3) Payment details
· We collect payment data provided to us by the buyer through the store to pay for products electronically through us, which may include (Mada, Visa, Mastercard, PayPal, Tabby, Tamara, Google Pay, STC Pay, Apple Pay).
The store provides an electronic payment gateway, and we contract with an electronic payment service provider to provide the service through the store, and you authorize us to deal with the payment service provider on your behalf.
(4) Shipping data
VELORA Store offers local order shipping through shipping companies approved by us. The store is currently contracted with Aramex to provide shipping services, and therefore we may provide the shipping company with some data about you for the purpose of delivering the products.
· You agree not to provide any personal data not requested by the shipping company, and any data you provide is at your own risk.
(5) Retrieval data
The buyer must fill out a product return form which includes:
Order details: (First name, last name, email address, phone or mobile number, order number, order date).
Product information: (Product name, product type, quantity, reason for return, whether the product was opened or not, any other details or defects in the product).
(6) Content
· The buyer provides us with the content of messages and comments through the store at his own risk.
· The user provides us with the content of the messages that he sends to the store to inquire about the content of the services or to request to purchase from the store.
· We collect the data you provide to us to report comments or problems that violate the terms and policies of the VELORA store.
(7) Contact information
· The buyer provides us with his contact number and details when he contacts us through the store, whether through the store, email, or WhatsApp.
· We allow the user to contact us via the social media channels available at the bottom of the VELORA store homepage.
· We collect the data you provide to us when you contact us to inquire about any of our services or to address problems you encounter while using the store.
(8) Data that is collected automatically
The VELORA store collects some user-specific data, which does not identify the user or their contact information. This data is collected automatically and includes, for example, (device data used in connection processes, connection time, duration, connection location, IP address, pages visited, and ad categories targeted by the user).
(9) Cookies (Cookie Policy)
The VELORA Veloraline.com store uses cookies, which are small files stored on your computer's hard drive. When you visit specific web pages on our website, cookies identify your browser with a unique, random number without revealing any personal information about you. Cookies help us improve your browsing experience and identify the most visited sections of our store.
(10) Purposes of data collection
We collect data to register your account with the store, so that you can use our various services and features, such as placing and tracking purchase orders through the store.
We collect your data to enable you to place purchase orders through the store.
We collect your data to enable you to pay through the store.
· We collect your data to enable you to submit shipping requests through the store.
We collect your data to enable you to submit return or exchange requests through the store.
· We collect your data to enable you to add comments through the store.
· We collect your data for the purpose of verifying the contact information you have provided to us and confirming that you have it.
· We collect your data to contact you regarding any obstacles you encounter when placing purchase orders through the store or encounter communication issues between you and the store or between you and the shipping company.
We collect your data to process electronic payment transactions related to returns or exchanges.
· We collect your data to enable you to evaluate the services you receive through the store.
· We collect your data to enable you to contact us and provide responses to inquiries you have submitted to us through the store.
We collect your data to personalize content and ads for you through the store.
We collect your data to filter ads and products that we think might interest you.
We collect your data for statistical purposes and for internal business purposes within the store.
We collect your data for the purposes of enforcing the law or decisions of the public authority.
(11) Limits on disclosing your data
· We disclose your data to our store partners, employees, workers, and service providers to buyers for the purpose of performing services specific to the VELORA store.
· We disclose your data to comply with the provisions of the law and to implement judicial rulings and decisions of the competent authorities in the Kingdom.
· We disclose your data to enforce our terms and conditions and any other agreement between the store and you.
· We may disclose your data to entities that share services with us, such as electronic payment providers, for the purpose of verifying the validity of these transactions.
(12) Data storage
We store all your data on fully protected and secure servers to protect your data from any breach or hacking operation. Storing your data may require transferring it outside the Kingdom of Saudi Arabia if the store uses an external hosting service provider. Therefore, you authorize us to deal with others regarding your data and you authorize us to transfer and store it on the servers we deal with.
(13) Data security
You know that the internet is not a 100% secure and reliable medium, so a breach of our databases may occur despite our taking proper measures to protect the data. Out of respect for your right to protect your data, we will notify you within three days of the time we become aware of the breach.
(14) Amend the privacy policy
We have the right to modify this Privacy Policy at any time. We will publish the modifications within this document and send a general notice via the email address registered with us. We will also update the last version date . Your continued use of the store after modifications to this policy constitutes your explicit acceptance of these modifications, so please review this policy regularly.
(15) Contact Us
You can contact us via:
Email: [email protected]
WhatsApp number 966563134189
